Sunday, November 15, 2009

Servicing in this bloody country

I think I am starting to realllllllly get irritated with the foreign workers working in the restaurants! or any other servicing industry that requires them to TALK! Its just so irritating! I am sorry but I work in the servicing industry and for me... the most basic requirement in this is communication capabilities! I am speaking the Banglas, India Indians, Burmese, Bhutanese, and the vietnamese... Indons still ok coz bahasa indonesia is still ok ... understandable to locals...

This freaking problem is not only one restaurant but most of the places! Especially the bigger restaurants! They just dont speak ENGLISH OR BAHASA!!!! Do you know how irritating that is? Its like as if i am in a foreign country! You called for one thing and they just stare blank at you and bobble their head.. and ... just.... stand there and continue staring at you as if you are doing a stupid face! arrrgh! you ask for a fork they pass u the salt... its just so irritating! And when they dont understand they just tend to ignore you or will take a bloody long time till the manager comes! Cmon....Service is also becomes very lousy! LAUYAH AHHH!!!! They just dont understand the meaning of service. How can you just ignore the client or just say yea yea yea... to the client? or talk to other people while you serve them! fucked up! and shut up! if you want to talk go outside and talk! not when you are serving the client! not right! never talk to other colleague in front of the client and laugh... that is not professional at all... I just went to Chilli's BSC that day and that is what happened! irritating. One more thing is when you go to those Banana Leaf restaurant that got big recently... the waiters just ignore you especially when you are not Indian! WHY SO RACIST?!!! The table behind me came like 15 minutes after us but they got fantastic service whereas I sat there waiting for my curry! and none came... bad bad bad....

But i do respect those that came here and took up the language... there is a few that i met... they actually learn how to speak not only English or Bahasa but cantonese or mandarin! that I am impress! this are the type of ppl that will succeed in this country! impressive!

So I think I got a few things That i think need to be helped or tweak by all this restaurants!

1. TEACH YOUR WORKERS THE LOCAL LINGO!!!!! OR AT LEAST MANGLISH!!!!! PLEASE~!

2. this links with no 1. if language is learnt! then service will improve!

3. LISTEN CAREFULLY TO WHAT THE CLIENT WANT!!! AND NOT TRYING TO TALK TO YOUR COLLEAGUE AND TAKE ORDER AT THE SAME TIME WHEN YOU CANT EVEN SPEAK THE FREAKING LANGUAGE!

4. Learn some manners! This is not some Kampung or village anymore! this is KL! I am not being snobbish here but this is the fact! SMILE :) and serve...

5. Always take the courtesy to ask is everything is ok and is there anything more they need when you see the food on the table is empty.

6. REMEMBER YOUR MENU! and the shit you have in your restaurant! you dont want client to ask you something and you stand there looking like a erected penis without any pussy! that plain stupid and sad! For owners or managers... if you have a thick menu with lots and lots of info... make sure u have people that remembers at least the main part... impress the clients!

7. LEARN FROM THE BEST... my suggestions... for CHILLI's... look at TGIF and HRC!!!. For local indian restaurants or local western meal restaurant... learn from those mamak that is successful... the basis for this is... be attentive, dont make the client wait too long and know your shit!

So, I do not know have you all actually faced with all this idiotic people servicing you or not... but for me... food is good is not really a main thing for me.... service is the one that gives you a lasting impression for client to come back.... BASIC MARKETING thinking...


this is overdoing it!!!!

No comments:

Related Posts with Thumbnails